Shipping policy

Shipping & Cancellation Policy

Notice: Delivery time will start after the order is dispatched from our end. Delivery times are beyond our control. We choose the best and the fastest shipping available when selecting the delivery partner, but still due to unforeseen situations or operational constraints deliveries might get delayed.

We appreciate your patience in such situations.

Shipping Policies

  • To ensure that your order reaches you safely and fast, we only ship through reputed courier agencies.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us at +91-8904821454 or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • You may track the shipping status of your order on our website, by clicking on the Track your Order section.
  • Currently, we don't accept international orders and will not be shipping out of India.
  • Any order with a shipping address out of India will be cancelled without any intimation.

Shipping Partners

  • We choose the best available shipping method and courier agency to deliver your orders.
  • We have tied up with Shiprocket & Delhivery to provide the shipments

Shipping Time / Delivery Time

  • We make our best efforts to ship your order within 2 business days. If there is any delay we will inform you.
  • We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
  • Though we can guarantee a delivery time of 5-7 days to anywhere in India, it is totally beyond our control. Each shipping companies have its own methods, intermediate transit locations etc. and the delivery time is not predictable.
  • Please plan your order allowing sufficient time for the delivery instead of last-minute orders.

Changing or Canceling An Order:

Before Order has been Shipped

In case, the customer wants to cancel the order, before the order has been shipped, you can do so by going to the orders page and cancelling the order. Or alternatively, you can drop us an email with the order id and the reason for cancelling the order. Generally, the refund is initiated within 2 Business days. The time taken for the amount to get credited to the customer’s original payment method depends on the payment gateway and varies from 1-14 days.

After the order has been shipped

In a case where the order has been shipped and the customer would like to cancel the order then as the order would have left our premises, we cannot cancel the order. But, the customer should not accept the order and ask the courier to return back to the sender, without opening the parcel. The refund will be initiated within 2 business days after the parcel has been received back at our office.

We will deduct the forward shipping charge, and return shipping charge and we will initiate the refund to the customer. The balance after charging the customer for the forward shipping charge, and return shipping charge will be refunded. If the customer has opened the parcel, then the returned items will be verified, and the refund will be initiated after verification within 3 business days.

Store Pickup Policy

We offer the option for you to either ship your order or pick it up in-store. If you choose Store Pickup at checkout, here’s what you need to know:

  1. Order Processing and Notification: Once your order is packed and ready for pickup, we will notify you that your order is ready to be collected. You will receive an email or text confirming that your order is now available for pickup at our store.

  2. Pickup Instructions: You can come to the store to collect your order at your convenience, but please ensure you bring your order details (e.g., order number, receipt, or a digital copy on your phone) to facilitate a smooth pickup. You can also send someone else to pick up the order on your behalf, but they must have the order details to do so.

  3. Pickup Hours: Our store pickup is available during our regular business hours. Please check our store hours to ensure we are open when you plan to pick up your order.

  4. Orders Placed After 4 PM: Orders placed for store pickup after 4 PM will not be ready for pickup until the next business day. This is to ensure we have sufficient time to process and prepare your order.

  5. Customer Responsibility: Once your order is ready for pickup, it is your responsibility to either arrange for someone to pick up your order or to collect it yourself. If for any reason you are unable to pick up your order, please contact us in advance to make alternative arrangements.